Answers to common shopping and policy questions are collected here.
Last updated: September 15, 2026
When should my order arrive?
Order processing is usually 1–2 business days after successful payment authorization. Estimated carrier transit is then 4–6 business days.
Can I return or exchange it?
Yes. Defective and non-defective new merchandise may be returned by mail, and exchange requests are accepted within 30 days after delivery. Non-defective items must be new and unused.
Are return charges added?
No. A free prepaid return label is included in the package and there is no restocking fee.
How are approved refunds handled?
We process and initiate an approved refund to the original payment method within 10 days; bank posting may take longer.
For assistance, visit our Contact Us page.